Professional Certificate Course in Managing Customer Experience

Upskill, reskill or pursue a passion with relevant courses across every subject, whether you’re a beginner or already an expert.

Duration

2 Weeks

Pedagogy

Online

Tuition Fee

£ 40 £ 100

Professional Certificate Course in Managing Customer Experience

This course aims to provide a comprehensive understanding of how consumer behavior can influence customer experience and strategies for enhancing and building customer experience in B2B contexts, including customer segmentation, targeting, and positioning, as well as measuring customer experience gap and defining customer expectations.

After the successful completion of the course, you will be able to learn about the following,

  • How to build customer experience and how consumer behaviour can influence this experience.
  • Strategies to influence and enhance customer experience.
  • Enhancing customer experience in B to B context.
  • Strategies to built customer relationship.
  • Building customer experience with segmentation, targeting and positioning.
  • Measuring customer experience gap.
  • Defining customer expectations.


 



Accreditation

All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details.

Entry requirement

There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course.

The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience.

  1. Customer Happiness Coordinator
  2. Client Care Specialist
  3. Experience Enhancement Agent
  4. Satisfaction Strategist
  5. Service Excellence Ambassador
  6. Feedback Facilitator
  7. Interaction Improvement Manager
  8. Client Delight Director
  9. Customer Journey Navigator
  10. Support Satisfaction Supervisor

Request follow-up

Fill in the form below and one of our student advisors will contact you soon.

What you'll learn

Module 1

Managing Customer Experience

This course aims to provide a comprehensive understanding of how to build and enhance customer experience, including the role of consumer behavior, and strategies to build and maintain customer relationships. Additionally, the course covers the importance of segmentation, targeting, and positioning in creating a positive customer experience and ways to measure and meet customer expectations.

4 Lectures
1 Quiz

Testimonial

Discover the success stories of learners like yourself

Where learning goes beyond acquiring new skills to also deliver an enjoyable experience.

Avatar
Stella H.

The course content was exactly what I needed. The structured learning approach and practical examples helped me develop new skills that I use every day.

Avatar
Richard K.

An excellent learning experience from start to finish. The course material was well-organized and the concepts were presented in a clear, engaging way.

Avatar
Nancy L.

What stood out was how practical and relevant the content was. I've been able to apply what I learned immediately, making a real difference in my work.